FAQs

You can click here to book tickets online from our home page or you can buy tickets in person from the Dunedin Railway Station. We are open 1 hour before all public trains depart.

If DRL allows refunds for your train trip, you can request a refund from your Universe account. Please click here for instructions.

Note: special services (including Christmas Inlander and Easter Inlander) and charters are non-refundable. Please click here for the Ticketing Terms and Conditions.

If DRL allows exchanges for your train trip, you can change the date and time from the My Tickets and View Order page in your Universe account. Please click here for instructions.

Note: one-off special services and charters are non-exchangeable. Please click here for the Ticketing Terms and Conditions.

To make a booking for more than 20 passengers, please contact our team at [email protected]

All tickets are sold as return fare but may be used for one-way travel. If you wish to travel one way, please inform our team during check-in. If you wish to travel one-way from somewhere other than the Dunedin Railway Station, please contact our team at least 72 hours before your train departs at [email protected]

There is limited space available onboard. To request storage space, please contact us before you book and at least 72 hours before your preferred train departs at [email protected] 

We have ramps available that passengers may use to board/disembark at the Dunedin Railway Station and most of our destinations.

Dunedin Railways also has a wheelchair accessible carriage which can seat a limited number of wheelchairs. For more information, or to request this option, please contact us before you book and at least 72 hours before your preferred train departs at [email protected] 

Please arrive at least 30 minutes before your train trip departs. Check-in begins 60 minutes before a train’s scheduled departure and ends 15 minutes before the train departs.

All public train trips begin and end at the Dunedin Railway Station, 22 Anzac Avenue, Dunedin. 

All seating is General Admission. Carriages may be allocated for boarding purposes.

There is plenty of pay-and-display parking available around the Dunedin Railway Station. Parking is free on Sundays. If you have a campervan, the best place to park is the carpark on Thomas Burns Road. Please click here for more information about parking.

Hot beverages, hot food and commercially produced food (i.e. Subway) are not permitted onboard. We have a café available where you can purchase food and drinks. Please click here to see the menu

No beverages (except water), hot food or commercially produced food (i.e. Subway) are permitted onboard. We have a café available. Please refer to their menu here Please refer to their menu here

Yes. There is at least one toilet on every train carriage.

Dunedin Railways’ train journeys can be enjoyed year-round in all weather conditions as the carriages have air conditioning and heating. We encourage you to wear comfortable clothes and bring an umbrella or rain jacket if it looks like rain.

Please wear comfortable clothes and flat shoes. New Zealand weather can be unpredictable so warm layers and water proof gear are also reccommended if you are going to disembark.  

Yes. All carriages have air conditioning and heating to suit the outside weather conditions.

For the comfort of all passengers, only assistance dogs are allowed onboard.

No. For the safety and comfort of everyone, smoking is not permitted onboard our train.

The carriages have wall power outlets available but no WIFI or USB ports.

Dunedin Railways is not responsible for any lost property. To enquire about lost property please contact us at [email protected]