Privacy and Cookie Policy


Dunedin Railways Limited respect your right to privacy and your right to view and update your personal information which we hold about you. We are committed to protecting your privacy when you visit our sites or contact us in any way.

This Privacy Policy applies to information that you provide to us when you travel with us or make enquiries to travel with us and information we collect from you when you visit our website. The following describes the types of information we collect, how and for what purposes we use that information, with whom we share it, and the choices and rights available to you regarding our use of your information.

We also describe the measures we take to protect the security of the information we hold and how to contact us about our privacy practices, and to exercise your rights.

1. Collection of your personal information

2. Use of information

3. Sharing of your data

4. Your rights

5. Links to other websites

9. Cookies

10. Updates to our Privacy Policy

11. How to contact us

Collection of your personal information

We automatically gather various information about customers and users of our website.  This information includes:

Date and time
Originating IP address
Domain name
Type of browser and operating system used (if provided by the browser)
URL of the referring page (if provided by the browser)
Object requested
Completion status of the request
Geographic location



We do this by:

Personal information through your voluntary use of the website and the purchase process (such as your first and last names and your email)
Subscribing to receive a service from us such as a newsletter or by following us on social media
Requesting promotional information from us such as information about our services
Information collected by us through tracking your click throughs when you use our website – this includes the content you upload and the content you access
Dunedin Railways keeps track of the web site and pages you visit to determine what services are popular and what content our customers are interested in
Participating in a survey

Use of your information

Typically, we will use and process your information to:

help us create content that is relevant to our visitors
make improvements to our websites and social media pages and ensure that content on these is presented in the most effective manner for you
provide you with information, products or services that you request from us or which we feel may interest you
assess and help us understand general trends and patterns relating to our business
provide for the safety and security of our guests and visitors
enable us to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure of our websites
enable you to make reservations
meet any legal and/or regulatory requirements
improve our products and services and to ensure our products and services are of interest to you.  

Sharing of your data

We are committed to keeping your information safe. We will never sell or rent your personal information to third parties.

We will only use information we collect for the primary purpose for which it is collected and for secondary purposes that are related to the primary purpose of collection.

Financial transactions relating to our website and our booking site (CustomLinc) are handled by our payment services providers, (Payment Express). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Your rights

In this Section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:

(a)    the right to access;

(b)    the right to rectification;

(c)    the right to erasure;

(d)    the right to restrict processing;

(e)    the right to object to processing;

(f)     the right to data portability;

(g)    the right to complain to a supervisory authority; and

(h)    the right to withdraw consent.

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

consent; or

that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data [by written notice to us] OR [by [methods]][, in addition to the other methods specified in this Section].

Links to other websites

Our websites may provide links to other websites for your convenience and information. These websites operate independently from us. Linked websites may have their own privacy policies, which we strongly suggest you review. In regards to any linked websites, we are not responsible for that websites’ content, any use of the websites, or the privacy practices of the websites.


Cookies are small pieces of information that are stored in a browser file on your computers hard drive when you use a website – these are contained on most major websites.  They help us provide you with a better website and enable us to see which pages you find useful and which you do not. 

You will have the choice to accept or decline cookies.   If you choose to decline cookies you may not experience the full features of our website.


Cookie Type Purpose
PHPSESSID Session The main session cookie set by the website.
SRT Session Trip Advisor Cookie
ServerPool Session

Trip Advisor Cookie

Resolution  Session Stores browser resolution
TA Session Session TripAdvisor Session Cookie


Used for embedding content from TripAdvisor
_gat Persistent Google Analytics tracking


Youtube session cookie


Youtube cookie



Updates to our privacy policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our processing of your information and privacy practices and changes in the law. We will post a  notice on the Dunedin Railways website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Privacy Policy when it was most recently updated.

How to Contact us Please contact us at:

[email protected]

Dunedin Railways

22 Anzac Avenue

Dunedin 9054

Book a Journey