Customer Satisfaction Survey | Dunedin Railways

First Name *

Last Name *

Email Address *

Gender *

Which country/location are you from? *

Age (years) *

Which train journey did you travel on? *

How did you find out about Dunedin Railways? *

How were you travelling? *

What was your main motivation for doing the journey? Select one *

Scenery History Train travel Unique experience Photography Social media content Drop back at port Otago Central Rail Trail Quality time with family/friends

How would you rate the scenery on the journey? *

5. Excellent 4. Above average 3. Average 2. Below average 1. Disappointing

Why did you choose the above ranking? Please specify *

How would you rate the range of food and beverage options at the onboard cafe? *

5. Excellent 4. Above average 3. Average 2. Below average 1. Poor

Did you feel there were any options missing at the onboard cafe? Please specify *

How would you rate the value for money at the onboard cafe? *

5. Excellent 4. Above average 3. Average 2. Below average 1. Poor

Why did you choose the above ranking? Please specify *

How would you rate the customer service/staff interaction whilst checking in and onboard the train? *

5. Excellent 4. Above average 3. Average 2. Below average 1. Poor

Why did you choose the above ranking? Please specify *

How would you rate the carriages and comfort of your journey? *

5. Excellent 4. Above average 3. Average 2. Below average 1. Poor

Why did you choose the above ranking? Please specify *

Was the departure time of the journey well-suited for you? *

Yes No

If you could change the departure time what would you change it to? *

What did you think of the length of the journey? *

Good amount of time Too long Not long enough

Do you think the journey was reasonably priced? *

Yes No

Did the journey meet your expectations? *

Exceeded expectations Met expectations Below expectations

If you had one recommendation to improve the journey what would it be? *

How likely are you to recommend the journey to others? *

Very likely Neither likely or unlikely Unlikely

Overall how enjoyable was your Dunedin Railways experience? *

Very enjoyable Somewhat enjoyable Not enjoyable

Do you have any other comments or concerns? *