Terms and Conditions
In this legal statement, all terms and conditions stated on this website applies to Dunedin Railways Limited (DRL), which was also formerly known as Taieri Gorge Railways (TGR). This is also available for download in pdf.
1. Application of Rules and Regulations of Carriage
Application of Rules and Regulations of Carriage
DRL Rules and Regulations (Rules) of carriage apply to all people on all DRL Services or within any Controlled Area even if that person does not hold a DR Ticket.
Employees, Agents or Representatives of DRL
These Rules apply to employees, agents or representatives of DRL.
Requirement for a Ticket or Membership of a Charter Party
Use of DRL Services is only permitted by Charter or with a Ticket.
A Passenger who is not a member of a Charter must hold a Ticket issued in accordance with these Rules. DRL may carry out full ticket checks on board any DR Service or within any Controlled Area. Such a Passenger must, if required by DRL, show a Ticket for travel.
A Passenger who is a member of a Charter including a Cruise Charter Group accepts these Rules and Regulations by accepting carriage even if the Passenger has not entered into any formal written agreement with DRL.
In these Rules:
Passenger means any person on a DRL Service or within any
Controlled Area who holds, or is required to hold, a Ticket;
Controlled Area means an area designated by DRL as an area where access is restricted to Passengers and DRL employees, staff and representatives;
DRL means Dunedin Railways Limited, its successors and assignees;
DRL Service means a train service (including chartered or special vehicles) conducted by DRL and includes a service normally provided by a train that is provided on an alternative mode of transport;
Permit to Travel means a permit issued by a DRL employee to a Passenger who has provided evidence satisfactory to that employee that a
Passenger has not been able to purchase a Ticket
Ticket means either:
(a) a paper ticket purchased from DRL or their agent;
(b) a Complimentary Ticket or Pass (issued by DRL staff);
3. Ticket Conditions and Payment
Tickets Non-Transferable Tickets are not transferable. If a Ticket is presented by someone other than the person entitled to it, DRL is not liable to the person entitled to it if, in good faith, DRL provides carriage to the person presenting the Ticket.
Retention of Tickets The Passenger must retain his or her Ticket at all times while on board a DRL Service or in a Controlled Area.
If a Passenger pays electronically and qualifies for a refund under clause 4, DRL will refund you.
To cancel your booking and payment please contact us. The name that will appear on electronic customer statements is
DUNEDIN RAILWAYS LIMITED. XXX
Cancellation and Refund Policy.
Taieri Gorge Railway and The Seasider:
Dunedin Railways will provide a full refund or credit for cancellations to bookings made on daily timetabled Taieri Gorge or Seasider trains if the cancellation is made more than 72 hours prior to your trip. For cancellation within 24hrs to 72hrs of your trip, Dunedin Railways will provide a 50% refund. For cancellations made 72hrs prior to travel, a full refund will be given. Within 24 hours of travel all bookings are non-refundable. Should Dunedin Railways cancel a trip for any reason, Dunedin Railways will provide either a full refund or will reschedule at your option.
Cruise ship passengers:
For passengers booking off a cruise ship, if the cruise ship unable to dock, Dunedin Railways will provide a full refund of the train fare.
Special trips and charters:
For any special interest trip such as the Crunchie Train, Suburban Trains, Walk the Gorge, evening dining, high tea, or anything similar, all bookings are non-refundable.
A non-refundable deposit of $500 per person is required at the time of booking a Rail Tour to secure your place. Dunedin Railways reserves the right the cancel a Rail Tour should we not reach minimum numbers. In this instance all deposits would be refunded. Full payment is due one month prior to departure and is non-refundable unless the booking can be on-sold.
4. Liability of DRL and Indemnity
4.1 Liability of DRL
Passengers travel at their own risk and (to the extent permitted by law) DRL
is not responsible for any loss, damage, cost, expense or injury suffered by Passengers or loss or damage to a Passenger's property. Without limiting the foregoing, the following conditions apply:
a. In respect of all Passengers DRL is not liable for any loss, damage or delay caused by or arising from an event beyond the control of DRL, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
b. DRL may use any mode of transport to carry Passengers and may substitute the mode of transport used at any time, including during a journey.
c. DRL does not warrant that DRL Services is available at any particular time or at all. DRL is not liable to a Passenger or any other person:
- (i) for any consequences arising from any variation or delay in the time of arrival or departure from any station or stop of any vehicle;
- (ii) for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any station or stop of any vehicle;
- (iii) for damage to any property of a Passenger; or
- (iv) for the death of any Passenger or other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a Passenger or any other person.
d.If there is contributory negligence on the part of a Passenger or other person, DRL’s liability is subject to the law relating to contributory negligence.
e. DRL may vary or cancel wholly or in part the scheduled services shown in DRL timetable or may vary the point at which DRL Services will pick up and set down Passengers.
f. DRL does not guarantee the time of arrival or departure of its Services.
g. DRL does not guarantee the availability of any seat or any specific area within a carriage to any Passenger. DRL does not guarantee which carriages
is on any service.
h. Tickets are subject to any alteration which DRL may make to the service to which that ticket relates during the currency of the ticket and the holder of the ticket is not entitled to any allowance or compensation due to any change in the time or location of the service or any reduction in the service.
Nothing in these Rules is intended to limit or replace any rights Passengers have under the Consumer Guarantees Act 1993.
The Passenger indemnifies DRL at all times against any loss, damage or cost suffered or incurred by DRL as a direct or indirect result of a breach by the Passenger of its obligations under these Rules.
5. Accompanied Items and Lost Property
5.1 Accompanied Items
The following conditions apply to Accompanied Items:
a. All Accompanied Items are carried under the conditions set out in section 12 of the Carriage of Goods Act 1979.
b. Large items, such as bicycles may only be carried subject to Passenger
load and at the discretion of DRL. Large items must not block exit ways, including doorways and passages.
c.Guide Dogs may be carried free of charge at all times on all DRL Services.
d. No pets or other animals (other than Guide Dogs) may be carried on DRL Services.
e. Passengers may take hand luggage and small articles on DRL Services without charge. Any article which is offensive or which may in the opinion of DRL cause danger, discomfort or inconvenience to other Passengers is not permitted.
f. DRL will not carry, and Passengers agree not to bring on to any DRL Service, any item that is, or may cause, a hazard, including any item that is hot, contains petrol or diesel fuel, is leaking any fluid, or includes damaged batteries.
5.2 Lost Property
DRL is not responsible for lost property. Contact DRL on 03-477 4449 for further information on lost property. DRL may declare items unclaimed and either sell or donate items to charity. If the items are sold the proceeds is
regarded as revenue for DRL.
5.3 Unattended Items
Luggage and other items must be attended by Passengers at all times. Unattended property may be a security risk and may be removed by DRL without notice.
All passengers must arrive at DRL’s check in office within a reasonable time before the timetabled time for departure of the train.
All passengers must arrive at DRL’s check in office within a reasonable time before the timetabled time for departure of the train.
Information DRL is entitled, and the Passenger consents, to the use of any of the Passenger's personal information obtained in relation to a Passenger's use of any DRL Service, whether collected directly by DRL from the person concerned or not, for any purpose associated with the operation or marketing of DRL and to disclose any such information to any of its subsidiaries, associated companies, or any other person engaged in business operations with DRL from time to time.
Personal information collected and stored by DRL is collected and stored in accordance with the Privacy Act 1993, Trains and stations may be monitored by CCTV cameras. CCTV images are recorded for crime prevention and detection, for use in legal proceedings, and to assist with public safety, and may be passed to the NZ Police or other authorities.
All Passengers must comply with any notice or instruction given by DRL or any of its employees or volunteers concerning Passenger conduct or the operation of any DRL Service or entry into a Controlled Area.
Passengers may ride only in areas of the train designated by DRL. Each Passenger will at all times while in a Controlled Area or on a DRL Service be in possession of a Ticket;
a. act in a safe and responsible manner;
b. co-operate with, and observe all instructions from, DRL's staff;
c. follow all signs and obey all notices;
d. not smoke;
e. not consume alcohol other than is sold on the train;
f. interfere with or use emergency equipment or emergency exits except in an emergency;
g. behave in an unsafe, noisy, violent or antisocial manner;
h. litter or tamper with, or damage, any property of DRL.
9. Refusal to Carry
DRL may refuse to carry a Passenger or any property, refuse entry to a Controlled Area, cancel a Ticket, refuse carriage under a Ticket or require a Passenger to disembark at a station or leave a Controlled Area when, in the exercise of its reasonable discretion, DRL decides that:
a. the action is necessary for reasons of safety;
b. the action is necessary to prevent violation of any law;
c. the conduct, age, mental or physical state, nature or condition (including intoxication) of a Passenger or property, as applicable, may:
- (a) require the special assistance of DRL;
- (b) cause inconvenience, discomfort or objection to another Passenger; or
- (c) involve any hazard or risk to that Passenger or property or to any other person or property;
d. the person is accompanied by an animal (other than a Guide Dog or similar registered dog);
e. the action is necessary owing to the failure by a person to observe the instructions of DRL;
f. the safety of DRL or a person authorised by DRL or Passengers is or may be threatened;
g. the person appears to be under the influence of alcohol or drugs, is in (or is carrying any item that is in) a filthy condition, is smoking, is littering, or is consuming food or drink;
h. the person is abusive towards DRL’s employees or contractors or other
Passengers including by swearing or using racist or other discriminatory language or threats;
i. the person is noisy or violent or is disturbing the peace;
j. the person is carrying a weapon or any noxious or illegal substance;
k. the person is in breach of these Rules.
If a Passenger refuses to disembark a DRL Service or leave a Controlled Area
when required to do so by DRL, DRL or their representative may physically remove the Passenger.
10. New Zealand Law
These Rules are governed by New Zealand law in every particular including formation and interpretation. Every contract incorporating these Rules is deemed made in New Zealand. Any proceedings relating in any way to these
Rules or to any DRL Service must be brought in a court of competent jurisdiction in New Zealand.
The DRL is a New Zealand owned and registered company. All transactions are completed in New Zealand dollars.
Dunedin Railways Rules and Regulations
Except as expressly provided in these Rules all Tickets are issued and all DRL Services are performed, subject to:
- (a) the extent applicable in each case, the Carriage of Goods Act 1979, Railways Act 2005 and the Human Rights Act 1993;
- (b) all other laws, conditions and any licence applicable to carriage under a Ticket;
- (c) these Rules; and
- (d) all other conditions, regulations and information appearing on a Ticket.
These Rules are intended to be for the benefit of, and enforceable by, DRL for the purposes of the Contracts (Privity) Act 1982.
12. Overriding law
If any provision or provisions contained or referred to in these Rules is in conflict with any other law and that other law cannot be waived or avoided by these Rules, that provision only remains or those provisions only remain applicable as part of these Rules to the extent that that provision is or those provisions are not in conflict with the law.
The invalidity of any provision or provisions does not have the effect of invalidating any other provision of these Rules.
13. Conflict with Ticket Conditions
If there is any these Rules and the conditions or information printed on a Ticket these Rules prevail.
14. No Waiver
Nothing in these Rules represents a waiver or surrender by DRL of any statutory or other legal right, immunity, exception, limitation or protection.
15. Amendments to these Rules
These Rules may be amended without prior notice. Any amendments to these Rules are valid and effective from the time that they are published on Dunedin Railway's website (www.dunedinrailways.co.nz).
In these Rules, unless the context otherwise requires:
- (a) headings are for convenience only and do not affect the interpretation of these Rules;
- (b) words importing the singular include the plural and vice versa;
- (c) words importing a gender include any gender;
- (d) an expression importing a natural person includes any company, partnership, trust, joint venture, association,corporation or other body corporate and any governmental agency;
- (e) a reference to a section or schedule is to a section or schedule of these Rules. Each schedule forms part of these Rules;
- (f) a reference to any statute, regulation, proclamation, order in council, ordinance, by-law or rule, includes all statutes, regulations, proclamations, orders in council, ordinances, bylaws or rules varying, consolidating, re-enacting, extending or replacing them and a reference to a statute includes all regulations, proclamations, orders in council, ordinances, by-laws or rules issued under that statute;
- (g) a reference to a document or a provision of a document includes an amendment or supplement to, or replacement or novation of, that document or that provision of that document;
- (h) a reference to a person includes that person’s executors, administrators, successors, substitutes (including persons taking by novation) and permitted assignees;
- (i) the term includes or including (or any similar expression) is deemed to be followed by the words "without limitation";
- (j) a reference to an DRL includes DRL’s officers, employees, contractors, agents or other representatives;
“The scenery is incredible the whole way from Outram to Pukerangi, and the staff were faultless.”
“Absolutely amazing scenery, comfortable ride - everybody was happy and enjoying themselves.”
“Have wanted to do this for years and finally got the chance. This was absolutely the most fun afternoon.”